Refund policy

Returns and Refunds Policies

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. To start a return, you can contact us at oldcityprintmakers@gmail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at oldcityprintmakers@gmail.com

Handmade Art Prints

All handmade art prints are produced individually by the artist. The nature of handmade art is that no two pieces are exactly identical, nor are they likely to exactly like the product photo on this website. Small blemishes or 'chatter' are possible and should be considered a part of the piece's unique quality. All art prints are inspected carefully when they are printed, after they have cured, and before they are shipped. We cull bad art prints by asking, 'Would I hang this on my wall?' If the answer is 'no', the print is recycled. Please keep this in mind before requesting a refund for a handmade art print.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Extra large mounted and/or framed prints will be delivered by a third-party common carrier. Please make every effort to inspect the art BEFORE signing the driver's paperwork, ESPECIALLY if there is external damage to the packaging material.

Exceptions / non-returnable items

art prints that have been altered or framed by the customer or customer's framer in anyway (examples... changing the hanging/mounting hardware, changing a frame, cutting to fit a frame, writing on the front or back of the print, taping/gluing, etc...)
gift cards

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Photography Prints

All photography prints are printed and shipped by a museum-quality third-party printer, and we need to adhere to that company's return policy (see below*). WE WILL COMMUNICATE WITH THE PRINTER ON YOUR BEHALF, but the company requires notice of return within 10 days, which is why we need to hear from you soon enough to contact them.

Exceptions / non-returnable items

prints that have been custom-enlarged from the file's native dimensions and resolution at the customer's request
prints that have been altered by the customer in anyway (examples... changing the hanging/mounting hardware, changing a frame, cutting to fit a frame, etc...)
gift cards

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**Currently... WE DO NOT SELL OR SHIP INTO THE EUROPEAN UNION**

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tjudy@daytripperlife.com.

*Photo Printer Return Policy

The goal is 100% customer satisfaction guarantee. While we hope you will love our product and do not anticipate any problems, if you are not completely satisfied with your order, please contact us within 10 days of when you receive your order and we will reprint it free of charge. Customers will be responsible for return shipping fee, and the artwork needs to be in “like-new” condition. We highly recommend that send your returned item via a trackable method. Hang on to the box and original packing materials until you know you’re satisfied with your selection. For orders received damaged, please see below.

We take great pride in our commitment to customer satisfaction. However, certain circumstances are beyond our control and are not covered by the guarantee. Please note that we cannot be responsible for:

Inferior quality or low-resolution of uploaded images that have been released to proceed despite the initial alert during the ordering process that stated your uploaded photo was not big enough to produce a very high-quality print in the selected size. ArtisanHD does not guarantee the quality of the resulting print and will not refund or reprint the order.
Please note that files that have been re-sampled to a higher resolution from a small originating file will not print well. We do try to catch these errors in Pre-flight before printing your order and notify you if we are concerned about print quality. However, if a file is re-sized in this way and does get printed, the quality guarantee is still waived even if it does not show a poor quality reading on the order page. Please be aware of your file settings and resolution before placing your order.
Spelling, punctuation or grammatical errors made by the customer.
Adding your own backing with non-archival adhesives voids your quality warranty.
Errors in user-selected options such as choice of finish, quantity, cropping of photo or product type.
We will not accept returns for color only. If you are trying to color match what you have printed off your printer or see on your monitor this would require a custom order.

Shipping Damages

If your order was damaged in transit, please contact us immediately and retain the original box and packaging associated with the order until a damaged claim can be completed with our shipping provider. We will work with you during this time to keep you updated on the claim status and get a replacement print out to you. Claims for defects or damages must be made by the customer via email no later than 10 calendar days after delivery. If no such claim is made, we and the customer will understand that the print has been accepted. By accepting the print, the customer acknowledges that our performance has fully satisfied all terms, conditions, and specifications.

Color Management & Image Quality

Please know that digital files can vary in appearance on different monitors. We do print in a controlled color environment and are diligent in calibrating our print devices and media.